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Return & Exchange Policy

Return and Exchange Policy

At VinylFrog, we are dedicated to delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the following policy.

1. Conditions for Return and Exchange

1.1 Applicable Situations

  • Manufacturing Defects: Products with visible manufacturing defects, such as damage or dirt on specific meters (e.g., 1m, 2m, 3m).
  • Logistics-related Damage: Products damaged during shipping.
  • Obvious Color Difference: When the product received has a noticeable color discrepancy.
  • Incorrect Product or Color: If the delivered product does not match your order (e.g., wrong color or size).

1.2 Non-Applicable Situations

  • Minor color differences or appearance discrepancies unrelated to product quality.
  • Items that have been used or damaged by the customer.
  • Products altered without authorization.
  • Sales Items
  • Special Order Items
  • Sheets or Samples
  • Custom Designed Products
  • Small Meter Roll Cut from Standard Full Roll

2. Application Period

  • Return Requests: Must be submitted within 7 days of receiving the product.
  • Exchange Requests: Must be submitted within 7 days of receiving the product.

3. Return and Exchange Process

3.1 Contact Customer Service

To initiate a return or exchange, email us at support@vinylfrog.com with the following details:

  • Order number and LOT number of the item you ordered.
  • A detailed description of the issue (including photos or videos).
  • Your preferred resolution (refund or replacement).

3.2 Review and Approval

We will review your request and notify you of approval or rejection within 1-2 business days.

3.3 Return the Item

  • For Non-USA Orders: Return the item to our warehouse in China:

VinylFrog

10-313 Hongfeng Creative Park, Jiangxia,

Baiyun, Guangzhou, 510000, Guangdong, China.

  • For USA Orders (Full Rolls Only): Contact our customer service for U.S. warehouse return instructions.

4. Return Shipping Costs

  • Shipping costs and taxes are non-refundable.
  • For defective items (manufacturing defects, shipping issues, or incorrect products), VinylFrog will cover the return shipping costs.
  • For personal reasons (e.g., change of mind or incorrect orders), the customer is responsible for return shipping costs.

5. Refunds

5.1 Refund Method

  • Refunds will be processed to the original payment method (e.g., credit card, PayPal).
  • Processing times may vary based on your payment provider.

5.2 Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account.

2. Contact your bank or credit card company for potential delays.

3. If the issue persists, email us at support@vinylfrog.com.

6. Contact Us

Thank you for choosing VinylFrog. We are committed to providing you with quality products and excellent customer service. For any questions or assistance, please reach out to us.

  • Customer Service Email: support@vinylfrog.com